• Inbound Lead Management: Promptly respond to incoming inquiries from potential customers via Facebook, Instagram, WhatsApp, and other communication platforms, addressing their questions professionally and effectively.
• Sales Conversion: Engage potential customers through personalized conversations, clearly and persuasively answering their questions, addressing concerns, and guiding them toward making a purchase decision.
• Customer Communication: Serve as the primary touchpoint, providing timely, accurate, and comprehensive product information to potential customers.
• Data Management: Accurately track interactions, conversions, and follow-ups in our CRM system, ensuring meticulous organization and easy accessibility for analysis.
• Insight Reporting: Regularly provide concise and insightful reports during team meetings, highlighting conversion rates, common inquiries, and opportunities for improving sales strategies.
• Continuous Improvement: Proactively seek feedback, refine sales techniques, and identify opportunities to enhance the customer sales journey.

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• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
• Proven experience in B2C sales or customer support roles, preferably within e-commerce or digital platforms.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong ability to persuade, negotiate, and convert leads into customers.
• Self-driven, results-oriented, and capable of working both independently and collaboratively.
• Familiarity with CRM systems (experience with messaging platforms like ManyChat is advantageous).
• Interest or familiarity with consumer behavior and sales techniques.

Ready to become a key part of our growing team? Join us in driving successful sales at TCF!

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• Medical Insurance or Gym packages;
• Weekly Know-Hows for your professional development;
• Internal weekly trainings on various topics;
• Specialized Library and Paid Online Courses;
• Paid Day-Offs;
• Remote Fridays (optional);
• Work and Travel a month during a year;
• Teambuilding and outdoor events;
• Gamezone.

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To apply for this position and become part of a super energetic, constantly growing team that creates an ecosystem where all innovations thrive, fill in the Application form.

We appreciate your interest in TCF Armenia, however, only shortlisted candidates will be contacted for the next stages. In case you have questions, we would be happy to answer them via phone: 044 441 050, 044 441 060.